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Use Goals to Measure How Often Users Complete Specific Actions 2019


I always preach to know your users.  Know your audience.  Know how they are interacting with your landing pages.  Do you know your analytic goals?  Do you have custom goals?  Did you tie a value to those leads?  If you have the slightest idea maybe you should read on.

Goals measure how well your site or app fulfills your target objectives. A goal represents a completed activity, called a conversion, that contributes to the success of your business. Examples of goals include making a purchase (for an ecommerce site), completing a game level (for a mobile gaming app), or submitting a contact information form (for a marketing or lead generation site).

Defining goals is a fundamental component of any digital analytics measurement plan. Having properly configured goals allows Analytics to provide you with critical information, such as the number of conversions and the conversion rate for your site or app. Without this information, it's almost impossible to evaluate the effectiveness of your online business and marketing campaigns.

 

 

Destination

A specific location loads

Thank you for registering! web page or app screen

Duration

Sessions that lasts a specific amount of time or longer

10 minutes or longer spent on a support site

Pages/Screens per session

A user views a specific number of pages or screens

5 pages or screens have been loaded

Event

An action defined as an Event is triggered

Social recommendation, video play, ad click

 

 

Smart Goals

In addition to the goal types described above, Analytics provides an alternative conversion tracking method called Smart Goals. Smart Goals are specifically designed to help Google Ads advertisers who may not have enough conversions to use the Google Ads optimization tools, such as automated bidding. When you have Smart Goals enabled, Analytics automatically evaluates your website or app visits and assigns each a score, with the "best" visits being translated into Smart Goals.

 

Funnels for Destination goals

With a Destination goal, you can specify the path you expect traffic to take. This path is called a funnel. When you specify steps in a funnel, Analytics can record where users enter and exit the path on the way towards your goal. This data appears in the Goal Flow and Funnel reports. You may see, for example, a page or screen in a funnel from which a lot of traffic exits before completing the goal, indicating a problem with that step. You might also see a lot of traffic skipping steps, indicating the path to conversion is too long or contains extraneous steps.

 

Goal value

When you set up a goal, you have the option of assigning a monetary amount to the conversion. Each time the goal is completed by a user, this amount is recorded and then added together and seen in your reports as the Goal Value.

Every action a user takes can be translated into a dollar amount. One way to help determine what a goal value should be is to evaluate how often the users who complete the goal become customers. For example, if your sales team can close 10% of people who sign up for a newsletter, and your average transaction is $500, you might assign $50 (i.e. 10% of $500) to your newsletter sign-up goal—a goal that users complete when they reach the final newsletter sign-up page. In contrast, if only 1% of signups result in a sale, you might only assign $5 to your newsletter sign-up goal.

 

Goal ID and goal sets

Every goal you create is assigned a numeric ID, from 1 to 20. Goals are grouped into sets of up to 5 individual goals. Goal sets allow you to categorize the different types of goals for your site. For example, you might track downloads, registrations, and receipt pages in separate goal sets. These sets appear in your reports as links beneath the Explorer tab in many reports.

 

Reporting on goals

You can analyze the goal completion rates, or conversion rates, in the conversion rate report

 

Best practices for goals

Use intuitive names for your goals. This will help you and others understand the conversion reports more easily.

Although assigning a goal value is optional, we recommend you do so to help monetize and evaluate your conversions. Note that Analytics also uses the goal value data to calculate other metrics like ROAS (Return on Ad Spend). If using a dollar amount as a goal value doesn't seem applicable to your site or app, just use a consistent numeric scale to weight and compare your conversions. For example, give low-value goals a "1" and high-value goals a "10."

If you change or repurpose an existing goal, be sure to keep track of when you made the change. Since goals are not applied to historical data, changing a goal will change your conversion data from the point of the change. This might lead to confusion in your reports. (This is another reason to name your goals intuitively).

 

About the Goal Flow report

Visualize your goal conversions.

The Goal Flow report shows the path your traffic traveled through a funnel towards a Goal conversion. This report can help you see if users are navigating your content as expected, or if there are problems, such as high drop-off rates or unexpected loops.

 

What can I do with the Goal Flow report?

Use the Goal Flow report to investigate questions like:

  • Where do users enter my funnel—at the first step, or are they jumping in somewhere in the middle?
  • Are there a lot of unexpected exits from a step in the middle of the funnel?
  • Is there a place where traffic loops back?
  • Is there one segment of traffic that acts differently than other segments? Is it converting more or less often?

If a segment of traffic behaves differently than you would like at any particular step, take a look at that content. You might find an element that doesn’t render properly or that the navigation from a user's perspective is different than you expected when you set up your funnel. After an evaluation and making any necessary corrections, revisit the Goal Flow Report in a few weeks to see if the changes you made improved the conversion rate for that specific goal.

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